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1-844-813-5884

Frontier and FiOS Frequently Asked Questions

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Frontier caters to both residential and business telecommunication needs. It offers a steady connection, simple pricing model, and unlimited tech support. There are no data caps or usage limits that the subscribers have to keep in mind either.

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1. Does Frontier charge the installation fee?

Yes, it does. Though you can get the fee waived if you sign a two-year agreement with the company.

2. How much is a Frontier bundle?

Visit the website or contact a rep to learn more about the costs of various bundles.

3. What are the hours for Frontier customer service?

You can call the reps between 8:00 am and 8:00 pm from Monday to Friday. However, the technical support staff is available 24/7.

4. Is Frontier customer service 24 hours?

No, however, the technical support reps are available 24/7.

5. What is my frontier PIN number?

You can find that on the top of your paper bill or on the main web page of your account after you log in.

6. Is Verizon owned by Frontier?

In the states of Texas, California, and Florida, Frontier has taken over the broadband and landline services from Verizon.

7. Where can I make a Frontier payment?

You can choose from 25,000 locations to pay via cash, money order or check. Or make an online payment.

8. What is the fastest Internet speed Frontier offers?

115 Mbps

9. What is Frontier Freedom Plan?

It is a phone service that allows subscribers to make unlimited nationwide calls.

10. What is the difference between Frontier high-speed internet and FiOS internet?

High-speed Internet is delivered over cable wires and cannot match the ultra-high speeds of optic fibers (FiOS)

11. What is Frontier phone number?

1-844-813-5884

FiOS

FiOS Internet is a service that uses optic fiber to transfer data to households. Hence. Making it the fastest Internet option available to date. The speeds can go up to 940 Mbps.

1. Is Frontier FiOS the same as Verizon FiOS?

Frontier FiOS acquired Verizon FiOS in states of Texas, California, and Florida.

2. How much does FiOS Triple Play cost?

$104.98/month

DISCLAIMER: w/ Auto Pay & 2-yr agmt + taxes, equip. charges & other fees. Up to 940/880 Mbps.

3. Can I use my own router with Frontier FiOS?

Yes, you can but that will come at a cost of you losing out on technical support along with other benefits.

4. What is the cheapest Verizon FiOS package?

$39.99/month, Internet-only plan

DISCLAIMER: w/ Auto Pay, plus taxes, equip. charges & other fees Up to 500/500 Mbps.

5. How much does FiOS cost?

The cost varies depending on the bundle you opt for.

Frontier Internet

Frontier provides high-speed Internet to households and businesses with different options and plans available. Subscribing to the service means getting access to symmetrical upload and download speeds. The company does not charge overage charges.

1. Can I get Frontier Internet without phone service?

Yes.

2. Who owns Frontier Internet?

Verizon created Frontier Communications. But the former was acquired by the latter in 2010.

3. How can I speed up my Frontier Internet?

By resetting your network, moving your router, checking the devices connected to your Internet, updating your browser, and/or scanning for viruses regularly

4. Does Frontier throttle Internet speed?

No, it does not.

5. Can I install my own Frontier Internet equipment?

Yes, a couple of new equipment can be self-installed.

6. My internet seems slow. How can I test my speed?

Visit speeedtest.frontier.com and click ‘GO’ to check the speed.

7. How do I restart my Frontier modem and router?

Press the power button on your router or unplug your router. Switch it on again and wait for 30 seconds.

8. I’m still having issues with my Frontier internet. How can I get help?

Visit the company’s help center on the website and learn about troubleshooting Internet issues.

9. How much does Frontier charge for installation?

$75.

DISCLAIMER: Equipment delivery/handling fee applies. Taxes, governmental and other Frontier-imposed surcharges apply. Minimum system requirements and other terms and conditions apply. Installation ($75),  taxes, governmental surcharges, and fees, and other applicable charges extra, and subject to change during and after the promotional period. Frontier reserves the right to withdraw this offer at any time.

10. How much is Frontier Internet a month?

Starting at $27.99/month, the prices vary according to the service or bundle you opt for.

DISCLAIMER: w/ Auto Pay, plus taxes, equip. charges & other fees.

11. How is Frontier Internet service?

The company provides the fastest internet service without any downtimes.

12. How much does Frontier Wi-Fi cost?

It depends on your plan. The prices start as low as $39.99 a month.

DISCLAIMER: w/ Auto Pay, plus taxes, equip. charges & other fees.

13. Where is Frontier Internet available?

It is available in 29 states.

14. Why is Frontier Internet so slow?

Check if you have too many devices connected to the Internet or if you need to relocate the router.

15. Does Frontier Internet provide service in my area?

It is available in 29 states. You can visit the website to see if your state is on the list.

16. Why is my Frontier Internet not working?

Look for tips to troubleshoot the issues on the company’s website.

17. Can I self-install my Frontier Internet?

In case you want to, the company will send you a self-installation kit.

18. Can I connect to Wi-Fi hotspots with Frontier Internet service?

Get access to secure WiFi at public hotspots by visiting  www.frontierwifi.com.

19. How much does Frontier charge for the Internet only?

$39.99/month.

DISCLAIMER: w/ Auto Pay, plus taxes, equip. charges & other fees.

FiOS Internet

FiOS Internet is perhaps the fastest Internet option available to subscribers. It offers speeds that can go over 900 Mbps. Hence, making it a favorite among people. However, it costs more than cable Internet due to its advanced technology.

1. How fast is Frontier FiOS Internet?

It offers a maximum speed of 940 Mbps.

2. Is Frontier FiOS available in my area?

Check online or call the company’s customer support number to see if it is available in your area.

3. Where is FiOS Internet available?

29 states across the USA.

4. How much is Frontier FiOS Internet per month?

It starts at $39.99/ month. The prices vary according to the plan you select.

DISCLAIMER: w/ Auto Pay, plus taxes, equip. charges & other fees Up to 500/500 Mbps.

5. What does FiOS Triple Play include?

It includes Internet, phone and cable TV services.

6. What is FiOS double play?

The home phone and Internet services.

Frontier TV

Take your home entertainment to the next level with Frontier TV. The features that you will get access to include Netflix integration, On-demand shows and movies, superior picture quality, whole-home DVR and much more.

1. What channels are included in Frontier packages?

Depends whether you are opting for FiOS or Dish TV. With the former, you get access to over 400 channels including the local ones. However, with Dish TV you will get access to over 290 channels.

2. How much is a basic cable with Frontier?

The packages start at as low as $64.99/month for Custom TV and 74.99/month for preferred HD TV.

DISCLAIMER: w/ Auto Pay & 2-yr agmt + taxes, equip. charges & other fees.

3. How much does Frontier TV cost?

The packages start at as low as $64.99/month for Custom TV and 74.99/month for preferred HD TV.

DISCLAIMER: w/ Auto Pay & 2-yr agmt + taxes, equip. charges & other fees.

4. Does Frontier offer cable TV?

Yes, it does.

5. Does Frontier have a TV app?

Yes, it does.

6. Does Frontier offer 4k?

No.

7. How do I watch Frontier TV?

You can watch it on your TV by subscribing to the service or you can watch on any device via Frontier app.

FiOS TV

FiOS TV offers you a wide range of channels and multiple options for you to select from. Hence, providing an extraordinary TV watching experience. It provides lightning-fast streaming and amazing picture quality.

1. What channels does Frontier FiOS have?

Get access to over 400 channels including ESPN, the Disney Channel, CNN, and the Discovery Channel.

2. What are the FiOS TV packages?

Custom TV, Preferred TV, and Ultimate TV.

3. Can I watch FiOS TV on my computer?

Yes, you can.

4. What channels are included in the FiOS custom TV package?

AMC, MTV, FX, and TNT to name a few.

Phone

Stay connected to your friends and family regardless of the distance. The crystal clear call quality and network reliability are what make Frontier’s phone service a favorite.

1. How much are Frontier Internet and phone?

Starts at $32/month

DISCLAIMER: w/ Auto Pay & 2-yr agmt + taxes, equip. charges & other fees.

2. Does Frontier have a landline service?

Yes, it does.

3. What is Frontier voice service?

It is a simple landline service. However, the Frontier Digital Voice service works with fiber optics.